Privacy Policy

This Privacy Policy sets out how Pegatour.com, a travel agency, collects, uses, and protects personal information in compliance with Turkish laws and regulations.

  1. Collection of Personal Information Pegatour.com may collect personal information from users in various ways, including but not limited to when users visit our website, fill out forms, subscribe to newsletters, make bookings, or interact with our website’s features and services. The types of personal information that may be collected include, but are not limited to, names, email addresses, phone numbers, identification information, and payment details.

  2. Purpose and Legal Basis for Processing Personal Information Pegatour.com collects and processes personal information for the following purposes, based on the legal basis prescribed by Turkish data protection laws:

  • To provide and improve our services, including processing bookings, sending booking confirmations, and facilitating communication between users and our staff. (Legal basis: Performance of a contract)
  • To comply with our legal obligations, such as tax and accounting requirements. (Legal basis: Compliance with a legal obligation)
  • To protect the vital interests of individuals, such as in emergency situations. (Legal basis: Protection of vital interests)
  • To obtain explicit consent for specific processing activities when required by law, such as direct marketing or the processing of sensitive personal data. (Legal basis: Consent)
  • To pursue our legitimate interests, such as maintaining and improving our website, preventing fraud, and ensuring network and information security. (Legal basis: Legitimate interests)

  1. Transfer of Personal Information Pegatour.com may transfer personal information to third parties, including but not limited to service providers, business partners, and competent authorities, in accordance with the requirements of Turkish data protection laws. These third parties may be located both within and outside of Turkey. Whenever personal information is transferred to a third party, we ensure that appropriate safeguards are in place to protect the information.

  2. User Rights In accordance with Turkish data protection laws, users have the following rights regarding their personal information:

  • The right to access their personal information held by Pegatour.com and request information about how it is processed.
  • The right to rectify any inaccurate or incomplete personal information.
  • The right to erase their personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or when the user withdraws their consent.
  • The right to restrict the processing of their personal information under certain conditions.
  • The right to object to the processing of their personal information, including for direct marketing purposes.
  • The right to data portability, allowing users to receive their personal information in a structured, commonly used, and machine-readable format and transmit it to another data controller.

  1. Data Retention Pegatour.com retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  2. Security Measures Pegatour.com implements appropriate technical and organizational measures to ensure the security and confidentiality of personal information, in line with the requirements of Turkish data protection laws.

  3. Cookies and Tracking Technologies Pegatour.com uses cookies and similar tracking technologies to enhance the user experience and collect certain information about users. Users can manage their cookie preferences through their browser settings.

  4. Complaints and Contact Information If users have any questions, concerns, or complaints regarding the processing of their personal information or wish to exercise their rights, they can contact us at [email protected] We will respond to such requests in accordance with Turkish data protection laws.

This Privacy Policy was last updated on [01.06.2023].